Drop Date / Feed Your Soul / FAQs
The Drop Date System and How to 'Feed Your Soul!'
What's a drop day and how do I order?
A drop day is when our cookies are in stock and available for purchase on our website at the specific time we post. The cookies tend to sell out quickly so we recommend setting reminders!!!
How do I find out the drop day?
We post the drop day through our Instagram posts, stories & on the homepage of this website
(example. FEED YOUR SOUL on MONDAY, JANUARY 16TH @ 5:30PM EST. This means our cookies will be in stock and available on our website on Monday, January 16th at 5:30PM EST until they sell out.)
When do the cookies ship?
The cookies ship the following day or two after purchase, unless there is a specific ship date or they're for pre-order for another date.
What service do you use to ship your cookies? **IMPORTANT**
We ship NATION WIDE via USPS Postal Service. Orders take around 2-4 business days to arrive once shipped. Orders are sent out 1-2 days after our drops. We cannot guarantee a specific delivery date, so please plan accordingly. We are not responsible for your package once it leaves our facility so please be on the lookout!
What if I enter the wrong shipping / billing address? ***VERY IMPORTANT***
You must EMAIL firstname.lastname@example.org immediately with your order number and any corrections that need to be made! DM's will be disregarded. Corrections must be made by the end of the night of the drop. If you receive an email that your label has been printed, you must pay for another label. Please make sure you include your APARTMENT NUMBER- Your order will not arrive if your apartment number isn't included.
Where can I find your flavors for your drops?
We post our flavors on our feed and stories once we announce the drop. Our classic flavors are always available (Chocolate Chip, Nutella, Sprinkle & Cookies N' Cream along with two monthly specials that are posted at the beginning of each month)
Do you have a storefront?
We do not have a storefront.
Do you offer pickups?
At the moment we do not.
Do you deliver?
At the moment we do not.
Do you do custom sets?
Unfortunately, we do NOT do custom sets. No exceptions :(
What forms of payment do you accept?
We accept payments through PayPal and all major credit and debit cards.
Are your cookies Kosher?
We use Kosher ingredients, but do not bake out of a kosher facility or have a kosher certification.
Are you a nut free establishment?
Our cookies are made in a facility that contains nuts. We do our best to prevent cross- contamination, however we are not an allergy free establishment.